Welcome to Cofcofre ’s FAQ section! Here you'll find answers to some of the most common questions we receive. If you don't find what you're looking for, feel free to contact us!
🛒 How do I place an order?
Simply browse our website, select the products you want, and click "Add to Cart." Once you've finished shopping, click "Checkout" to complete your order.
💳 What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
🚚 How long does shipping take?
- Shipping times vary depending on your location.
- Domestic orders typically take 3-7 business days to arrive.
- International shipping may take 7-14 business days depending on the destination.
You will receive a tracking number once your order has shipped.
🔄 Can I cancel or change my order?
Once an order is confirmed and payment is processed, cancellations and changes are not possible. Please make sure your order details are correct before completing the purchase.
📦 What should I do if my order is missing or damaged?
If your order is damaged or missing items, please contact us immediately at sachabredo@outlook.de with your order number and details. We will assist you in resolving the issue promptly.
🔄 What is your return and refund policy?
We offer a 30-day return policy for items in their original condition. To request a return, please visit our Returns & Refunds Policy page for full details.
🌍 Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs will be calculated at checkout based on your location.
🏷️ Do you offer discounts or promotions?
Yes! We occasionally offer discounts, promotions, and special offers. Stay updated by signing up for our newsletter or following us on social media!
💬 How can I contact customer service?
You can contact us by:
📧 Email: sachabredo@outlook.de
📞 Phone: +44 7360 249851
Our customer service hours are Mon-Fri | 9:00 AM - 5:00 PM GMT .